Why AI Doesn't Stick
AI Operations Model
Most organizations are running more AI projects than ever before, yet seeing fewer lasting results. The gap is not in the technology. It is in the operating model.
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Browse our complete library of case studies, thought leadership, and team stories
Supplier Quality through Organizational Effectiveness
Growth overwhelms the organization. Quality suffers.
A transmission plant growing at 45% watched defect rates climb in lockstep. Fixing it required addressing both supplier performance and the organizational structures around them
Securing Supply in the Semiconductor Crisis
How we helped an OEM keep every vehicle launch on schedule
During the global semiconductor shortage, the hidden threat was not chips in vehicles, it was chips in the equipment needed to build them. With EV launches locked in and immovable, change2target built the data transparency, control structures, and supply contingencies that kept every critical project on track for a major automotive OEM.
Automating Warranty Claims with AI
From a high-risk manual process to an intelligent, self-learning system
A global truck manufacturer was approving too many wrong warranty claims and missing too many critical ones. Automating the process required more than a model. It required a new way of working.
One Database. One Truth. 15 Markets.
Turning fragmented dealer data into a single source of truth across Europe
A global car manufacturer had defined over 100 KPIs to manage its after sales business. The data to feed them existed everywhere and nowhere in a consistent form.
Forecasting Goodwill Costs Before They Arise
From reactive cost absorption to proactive budget control with AI
Goodwill costs sit in a blind spot between warranty and customer retention. For a global truck and bus manufacturer, they were large, unpredictable, and increasingly difficult to budget. An AI model changed that
Fixing the Process Before Installing the System
Getting operational processes right before a major ERP rollout
Most ERP implementations inherit the inefficiencies of the processes they replace. A pharmaceutical facility operator chose a different path: redesign first, implement second.
The Life of a Lead ISO 9001:2015 Process Auditor
Quality as a coaching discipline — Kayla on auditing, connection and flexibility
Kayla does not just audit quality management systems. She coaches organizations to see their own blind spots — and turns compliance into continuous improvement.
Get Ready to Fail
Why the willingness to fail is the most underrated competitive advantage in business
Germany's industrial companies are world market leaders. That success is also their greatest vulnerability. When disruption arrives, solidity is not a strategy.
Business Process Manager (University)
Better processes mean greater success
A university certificate program for professionals ready to take the next step. Developed and taught in partnership with change2target and University of Applied Science Schmalkalden, it combines process and supply chain management with AI.
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