More customer focus and less cost at the same time – two challenges which seem to be contradictive in the first instance have to be reflected in order to resist heavy competition in the financial sector.

Innovative ideas, mergers and acquisitions, as well as process orientation and simplification are answers of the banking and insurance companies to exceed customer and investor expectations.

„Do more and more with less and less” is the quote of a book describing the concept of the automotive industry: Lean Management. Today‘s challenges of the financial sector have been experienced in almost all industries. That is why banking and insurance companies talk about „industrialized banking“.

Processes in a service organization do not reflect the same patterns as machines and parts. change2target has developed tools and methods to transfer the concepts of Lean Management and Six Sigma to service organizations. In doing so we support you in getting more efficient and increasing the value of your organization - without heavy investment but by applying common sense.