Standard Compliance
Standardizing processes is key to establishing sustainable customer value, regardless of whether they be corporate governance guidelines, dealer standards, warranty agreements or production systems. It is however essential to prevent these standards from being used as an excuse to ignore customer needs, and to ensure that they are being applied to reach the desired objectives.
change2target is instrumental in defining standards for its customers and in establishing standard compliance. In addition to defining and implementing financial audit processes (e.g. Sarbanes-Oxley compliance) we also apply methods such as Mystery Shopping to safeguard that standards are being complied with in the service sector. Instead of viewing auditing as a controlling process, we understand it as an integral part of assuring a continuous improvement processes in Customer focused Value Management.
Defining standards and audit processes automatically involves identifying, assessing and managing risks. We therefore apply analyses and risk prevention methods (such as Failure Mode and Effect Analysis) to avoid risk or at least mitigate risks to non-critical levels.
